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Why is payment important?

Payment ensures the commencement and completion of your order. Without payment, production cannot commence, and no product will be delivered.

What You Need to Know:

1. Payment must be made in advance:

   • Production cannot start until payment is received in full.
   • This applies to all orders, small or large.

2. Samples and production scale:

   • For large orders, samples must be paid for in advance.
   • Production begins after the sample is approved and paid for in full.

3. Order acceptance:

   • For smaller orders or single items, payment is required upfront before work begins.

What to Communicate to Us:

• Confirmation that you have made the payment in full.
• For large orders, confirm payment for samples and provide approval.
• Confirmation of your payment initiates production.

Examples:

• ✔️ “I’ve paid in full; please proceed.”
• ✔️ “I’ve paid for the samples; please produce them before production.”
• ❌ “Do whatever you want; I’ll pay later.”

💳 Confirming your payment helps ensure timely and quality production of your order! 😊

Can your order be canceled?

Once production has started, cancellation is practically impossible. It’s important to ensure the accuracy of the information you’ve provided, the samples you’ve approved, and your decision to use 3D printing as the production method for your parts.

What to Know About Cancellation:

1. No refunds:

   • Once production begins:
     • Materials have already been purchased.
     • Machines are reserved and running.
     • Staff have started working on your order.

2. Verify before production starts:

   • Double-check all the data you’ve provided.
   • If you’ve received samples, ensure they meet your requirements before approving full production.

Note:

• By selecting the checkbox (tick), you accept the cancellation policy and acknowledge that no refunds are possible after production begins.

💡 Verifying your details before production starts ensures you receive the desired result without unnecessary delays or misunderstandings! 😊

How would you like to receive your print?

It’s important to let us know how you’d prefer to receive your order. Transportation conditions can impact the quality of the prints, especially in high temperatures or for detailed designs.

Depending on the type and sensitivity of the part, special packaging may be required, which will affect the final cost of your order.

Delivery Options:

1. Pickup from the shop:

   • You can collect your print directly from our workshop.

2. Delivery to your location:

   • We can arrange safe delivery to your address, but please note that detailed or artistic parts may be at risk of damage during transport.

3. Delivery with your own courier:

   • You can organize transportation through your preferred courier service.

Important Notes:

• Fragile parts:

  • If your part includes detailed features (e.g., overhangs) that are sensitive to transportation, additional costs for reinforced packaging will be included.

• Right to refuse shipping:

  • For highly sensitive or large items that may be damaged during transit, we reserve the right to offer pickup only. In this case, the customer will be responsible for organizing transportation from our workshop.

What to Tell Us:

• Your preferred delivery option (e.g., “Pickup from the shop”).
• The delivery address if you choose delivery to your location.
• Any special packaging requirements.

Examples:

• ✔️ “Pickup from the shop.”
• ✔️ “Delivery to my address – 123 Delivery Street, City.”
• ✔️ “I will arrange my own transport.”
• ❌ Incorrect response: “Whatever you think is best.”

📦 Choosing the right delivery method ensures your part arrives intact and ready to use! 😊

The 3D printing service requires precision and clarity in the data you provide. Please read the following terms and conditions carefully to ensure your order is completed accurately and without delays.

1. Order Details

1.1 Project Name

• Provide a unique name for your project.
• The name should briefly describe the item (e.g., “Phone Stand”).

1.2 File Link (URL)

• Provide a valid link for the files you want to print (STL, 3MF, OBJ).
• ZIP files or links to unknown websites are not accepted.

1.3 File Download

• If you have a pre-designed file, ensure it is in one of the accepted formats.
• Production will not begin unless the files are correct and compatible.

1.4 Dimensions and Size

• Specify the exact dimensions of the object in millimeters or centimeters.
• If you are unsure, provide an estimate.

1.5 Quantity

• State the number of items you want to be printed.
• Clear quantity details are essential for production planning.

1.6 Sample

• For large orders, we recommend creating samples for confirmation.
• Samples are charged separately and must be paid for in advance.

1.7 Print Description

• Describe the object, its purpose (decorative, functional, replacement part, etc.), and any special requirements.
• Your description will influence the printing method used.

1.8 Post-Processing

• Let us know if you require additional finishing (e.g., sanding, painting, metal inserts).
• If no post-processing is needed, indicate that.

1.9 Assembly

• If the part interacts with other components, provide the relevant designs or parts.
• State whether assembly is required (e.g., glue, screws, etc.).

1.10 Mechanical Strength

• Specify whether the part needs to withstand specific loads (static or dynamic).
• Provide exact forces the part will endure (e.g., 50 kg).

1.11 Material

• Define the material requirements (e.g., rigid, flexible, chemically resistant).
• If unsure, we can recommend the best material for your needs.

1.12 Color

• Specify how many colors you need and how they should be applied.
• For small orders, available colors are limited to what we have in stock.

2. Service Terms

2.1 Payment

• Production begins only after full payment is received.
• For large orders, samples must be paid for in advance.

2.2 Order Cancellation

• Cancellation is not possible once production has started.
• Production begins only after accepting the cancellation policy.

2.3 Delivery

• Indicate whether you prefer pickup from the shop, delivery to your address, or using your own courier.
• Fragile parts may require special packaging, which will incur additional costs.

3. Acceptance of Terms

By accepting these terms, the customer agrees to provide the requested data accurately and to comply with the payment, cancellation, and delivery policies.

💡 Accept these terms to proceed with your order! 😊